★ FEE BABY adopts a Return-Only Policy to simplify the process. To help you receive the correct item as quickly as possible, if you wish to change an item due to an unsuitable size or any other reason, please return the original item first and place a new order separately.
7-Day Cooling-Off Period
In accordance with Article 19 of Taiwan’s Consumer Protection Act, you are entitled to a 7-day cooling-off period starting from the day you receive your order.
Please note that the cooling-off period is not a trial period. It is provided solely for you to inspect and evaluate whether you wish to keep the product.
Returned products must remain brand new, unused, and complete, including the product itself, accessories, original tags and labels (which must remain attached), promotional gifts, etc.
For boxed products such as swimwear, footwear, and underwear, the original box is considered part of the product and must be returned intact and properly packaged. Please do not attach shipping labels directly to the product box or damage the box.
If the product has been used, stained, damaged, or otherwise altered, your eligibility for return and refund may be affected.
Return Conditions
Defective product: The product itself is defective or has functional issues.
Damage during shipping: The product was damaged during transportation.
Does not meet personal needs: You are not satisfied with the product and submit your return request within the cooling-off period.
Returns Cannot Be Accepted Under the Following Circumstances
The 7-day cooling-off period has expired.
The product shows obvious signs of use, stains, damage, or odors not originally present on the product, such as perfume, fragrance, or body odor.
The original product packaging cannot be restored to its original condition.
Special items such as promotional gifts, customized products, etc. (these restrictions will be specifically indicated on the relevant product page).
Taiwan – Return Procedure
How to request a return: Please contact our customer service team within the 7-day cooling-off period to submit a return request.
Returns are processed through 7-ELEVEN return service only. Home-delivery return service is not available.
Please use complete and secure packaging to ensure that the products are not damaged during transportation.
Return shipping: Each order is eligible for one complimentary return shipment. If a second return is required for the same order, the customer will be responsible for the shipping fee.
For orders involving unusually large quantities, suspected resale activity, or transactions that do not constitute ordinary consumer purchases, FEE BABY reserves the right to determine the applicability of the 7-day cooling-off period and the applicable refund method in accordance with relevant circumstances and regulations.
Taiwan – Refund Procedure
The refund process will begin after we receive and inspect the returned products and confirm that they meet the return requirements.
Refund method and processing time: Once we receive the returned products and our team confirms that all items are complete and meet the return requirements, the refund process will begin. Refunds are generally completed within 14–21 business days.
Refunds will automatically be issued as store credit to your account. If you would like the refund transferred to your personal bank account instead, please contact customer service separately.
Refunds are processed through The Shanghai Commercial & Savings Bank. If the bank account you provide is held with another bank, a NT$15 bank transfer fee will be deducted from your refund amount.
Please ensure that the bank account information you provide is correct. If the refund fails or is transferred incorrectly due to inaccurate bank account information provided by the customer, the customer will be responsible for any resulting consequences.
※ Important Notes
If a partial return causes the remaining products in the order to no longer qualify for a bundle price promotion, the remaining products will be recalculated at their original prices. The applicable price difference will be deducted before the final refund amount is calculated.
If, after a return, the remaining order amount no longer meets the qualifying threshold for a gift-with-purchase promotion, or if the entire order is returned, all applicable promotional gifts must be returned together with the returned products.
If a gift-with-purchase item, in-store gift, or other applicable promotional gift is not returned, FEE BABY will notify the customer to return the gift separately. If the gift is not returned, the applicable cost or value of the gift may be deducted from the refund amount.
Returned products will not be counted toward any accumulated membership spending or related membership qualifications.
Birthday Store Credit and Registration Store Credit are one-time complimentary benefits exclusively offered to members. Once used, they are considered redeemed. If an order in which such store credit was used is subsequently partially or fully returned, the Birthday Store Credit and/or Registration Store Credit already used will not be refunded, reissued, or reinstated and cannot be exchanged for cash.
International – Return Procedure
How to request a return: Please contact our customer service team within the 7-day cooling-off period to submit a return request. Once your request has been approved, please return the products to the designated address via SF Express.
International return shipping fees are the responsibility of the customer. Please retain your shipping receipt until your refund has been completed.
Please use complete and secure packaging to ensure that the products are not damaged during transportation.
For defective products, please contact our customer service team for assistance.
Please ensure that the Taiwan return address is entered correctly and completely. If FEE BABY does not receive your return package due to an incorrect or incomplete address, we will be unable to process your return.
International – Refund Procedure
The refund process will begin after we receive and inspect the returned products and confirm that they meet the return requirements.
Refund method and processing time: Once we receive the returned products and our team confirms that all items are complete and meet the return requirements, the refund process will begin. Refunds are generally completed within 14–21 business days and will be refunded to the credit card used for the original online transaction.
FEE BABY free-shipping promotions do not apply to international customers unless otherwise specified. Shipping fees are subject to the amount displayed by the system.
By completing checkout, you acknowledge and agree to the applicable shipping charges and the handling of customs duties, taxes, and logistics fees.
※ Important Notes
If a returned product does not meet our return requirements, cannot be accepted for return, or includes an item that was not part of the approved return request, our customer service team will contact you. The package will be returned via SF Express with shipping charges payable upon delivery, and the customer will be responsible for the return shipping fee. If we are unable to contact you within the specified period, the package will be held for one month and may thereafter be disposed of and cannot be returned. Please pay attention to our communications to avoid affecting your rights. Shipping costs for international orders returned to our Taiwan return address are the responsibility of the customer. Please retain your shipping receipt until your refund has been completed for tracking purposes.
If a partial return causes the remaining products in the order to no longer qualify for a bundle price promotion, the remaining products will be recalculated at their original prices. The applicable price difference will be deducted before the final refund amount is calculated.
If, after a return, the remaining order amount no longer meets the qualifying threshold for a gift-with-purchase promotion, or if the entire order is returned, all applicable promotional gifts must be returned together with the returned products.
If a gift-with-purchase item, in-store gift, or other applicable promotional gift is not returned, FEE BABY will notify the customer to return the gift separately. If the gift is not returned, the applicable cost or value of the gift may be deducted from the refund amount.
Returned products will not be counted toward any accumulated membership spending or related membership qualifications.
Birthday Store Credit and Registration Store Credit are one-time complimentary benefits exclusively offered to members. Once used, they are considered redeemed. If an order in which such store credit was used is subsequently partially or fully returned, the Birthday Store Credit and/or Registration Store Credit already used will not be refunded, reissued, or reinstated and cannot be exchanged for cash.
